WHEN WILL MY ORDER SHIP?
After an order has been placed, it is promptly sent to our factory where we will print and ship your item(s) within 7-10 business days. Below are expected delivery times based on your location.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
When your order ships you can request your tracking number via email: firstname.lastname@example.org
US Shipping Time Estimates
Shoes: 2-3 Weeks
Other Products: 2-3 Weeks
International Shipping Time Estimates
Shoes: 2-4 Weeks
Other Products: 2-4 Weeks
If your items have not arrived within 60 days of the date of original purchase, contact customer service for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).
HOW DO I TRACK THE STATUS OF MY ORDER?
Please visit our order look up page to track the status and location of your order.
WHAT IS YOUR RETURN POLICY?
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. This excludes custom printed shoes. You will only be allowed to switch them out for the correct size needed in the same style shoe. Thank you!
In the rare event that you are unhappy with the fit of your shoe, Turtle Kicks will process a free exchange for you
Refunds will not be issued for sizing disputes, only exchanges are allowed.
**Cancellations are Valid only if request is given in the first 24 hours after placing an order**
Free Exchanges will only be allowed once per shoe order.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
DO YOU OFFER WHOLESALE PRICING?
We offer wholesale pricing on a very limited basis. Please email email@example.com for more information.
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries email firstname.lastname@example.org and your email will be forwarded to the best person!
WHAT CARRIER DO YOUR ORDERS SHIP?
All U.S. orders are shipped via USP/USPS.
ARE THERE DUTIES FOR AMERICAN ORDERS?
No there are no additional duties.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard American Express and Discover
CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY
All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates.